Privacy Policy

This Privacy Policy explains how We Are Growth ("we", "us", or "our") collects, uses, discloses, and protects personal data when you visit wearegrowth.pro, contact us through our enquiry form, communicate with us by email or telephone, or otherwise interact with our marketing agency services. We are committed to handling your information responsibly and in accordance with applicable data protection laws, including the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Who we are

We Are Growth is a performance marketing agency operating from Republic Plaza, 9 Raffles Place, #26-01, Singapore 048619. You can reach our privacy contact at hello@wearegrowth.pro or by telephone at +65 6248 5173 during business hours (Monday to Friday, 09:00–18:00 SGT).

2. Personal data we collect

We may collect the following categories of personal data depending on how you interact with us:

• Contact and identity information: your name, email address, telephone number, company name, and job title when you submit an enquiry through our contact form or communicate with us directly.
• Communication content: the content of messages you send us, including project requirements, marketing objectives, and any other information you choose to share.
• Technical and usage data: your IP address, browser type, device information, pages visited, time spent on pages, and referring URL collected through server logs when you browse our website.
• Cookie data: information stored through cookies and similar technologies as described in our Cookie Policy.

We do not intentionally collect sensitive personal data such as national identification numbers, financial account details, health information, or biometric data through this website. Please do not submit such information through our contact form.

3. How we collect personal data

We collect personal data through the following means:

• Directly from you when you complete and submit our contact form on contact.php
• When you email us at hello@wearegrowth.pro or call our office
• Automatically through server logs and essential cookies when you browse our website
• When you interact with embedded Google Maps on our contact page, subject to your cookie consent preferences

4. Purposes of collection and use

We collect and use personal data for the following purposes:

• To respond to your enquiries and provide information about our marketing services
• To schedule consultations and prepare proposals tailored to your business requirements
• To deliver marketing and performance services under contract when you become a client
• To send administrative communications related to our services, including contract updates and account notifications
• To maintain and improve our website, including analysing usage patterns to enhance user experience
• To comply with legal obligations, respond to lawful requests from authorities, and protect our legal rights
• To prevent fraud, abuse, and security incidents affecting our website and systems

We will not use your personal data for purposes incompatible with those described above without notifying you and, where required by law, obtaining your consent.

5. Legal basis for processing

Under the PDPA and applicable principles of fair handling, we process personal data based on one or more of the following grounds:

• Consent: where you have voluntarily provided information through our contact form or opted in to functional cookies
• Legitimate interests: to operate our business, respond to enquiries, improve our website, and maintain security, provided such interests are not overridden by your data protection rights
• Contractual necessity: where processing is required to perform services under an agreement with you
• Legal obligation: where we must retain or disclose data to comply with applicable laws

6. Disclosure of personal data

We do not sell your personal data. We may share personal data with the following categories of recipients where necessary:

• Service providers: hosting providers, email delivery services, and analytics tools that process data on our behalf under contractual confidentiality obligations
• Professional advisers: lawyers, accountants, or auditors where disclosure is necessary for advisory purposes
• Google: when you consent to functional cookies and interact with Google Maps embedded on our contact page, Google may process data according to its own privacy policy
• Authorities: government bodies, regulators, or law enforcement when required by applicable law or legal process

We require third-party processors to implement appropriate security measures and to use personal data only for the purposes we specify.

7. International transfers

Our website may be hosted on servers located outside Singapore. Where personal data is transferred internationally, we take reasonable steps to ensure that recipients provide a standard of protection comparable to that required under the PDPA. This may include contractual safeguards or verification that the recipient jurisdiction has adequate data protection frameworks.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry form submissions are retained for up to twenty-four months unless a business relationship is established
• Client project data is retained for the duration of the engagement plus seven years for contractual and accounting purposes
• Server logs are retained for up to twelve months unless required for security investigations
• Cookie consent preferences are stored locally in your browser until you clear them

When personal data is no longer needed, we securely delete or anonymise it.

9. Security measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include HTTPS encryption on our website, access controls on internal systems, secure handling of contact form submissions, and restricted access to data directories on our server. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your rights under the PDPA

Subject to applicable exceptions under the PDPA, you have the following rights regarding your personal data:

• Access: request confirmation of whether we hold personal data about you and obtain a copy of that data
• Correction: request correction of inaccurate or incomplete personal data
• Withdrawal of consent: withdraw consent for processing that relies on consent, without affecting the lawfulness of prior processing
• Portability: where applicable, request transfer of your data in a structured, commonly used format

To exercise these rights, contact us at hello@wearegrowth.pro. We will respond within thirty days or as required by applicable law. If you are dissatisfied with our response, you may lodge a complaint with the Personal Data Protection Commission of Singapore.

11. Marketing communications

We may send you information about our services if you have enquired about them or are an existing client. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly. We will honour opt-out requests promptly.

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external websites you visit.

13. Children

Our services and website are directed at businesses and professionals. We do not knowingly collect personal data from individuals under eighteen years of age. If you believe we have inadvertently collected such data, please contact us so we can delete it.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be communicated through a notice on our website. Continued use of our website after changes constitutes acceptance of the updated policy.

16. Data breach notification

In the event of a personal data breach that is likely to result in significant harm to affected individuals, we will notify the Personal Data Protection Commission of Singapore and affected individuals as required under the PDPA. We maintain internal procedures for detecting, reporting, and investigating suspected data security incidents.

17. Automated decision-making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals based on personal data collected through this Website. Contact form submissions are reviewed by our team manually.

18. Accuracy of data

We take reasonable steps to ensure personal data we hold is accurate and up to date. If you believe any information we hold about you is incorrect or incomplete, please contact us and we will correct it promptly where appropriate.

19. Complaints process

If you have a concern about how we handle your personal data, please contact us first at hello@wearegrowth.pro. We will investigate and respond within thirty days. If you remain dissatisfied, you may lodge a complaint with the Personal Data Protection Commission of Singapore at pdpc.gov.sg.

20. Data portability

Where applicable and technically feasible, we will provide personal data we hold about you in a structured, commonly used, machine-readable format upon request, subject to verification of your identity.

21. Contact us

For questions, concerns, or requests related to this Privacy Policy or our handling of personal data, contact us using the details below. We aim to acknowledge all privacy enquiries within five business days and provide a substantive response within thirty days.

We Are Growth
9 Raffles Place, #26-01, Republic Plaza
Singapore 048619
Email: hello@wearegrowth.pro
Phone: +65 6248 5173